Privacy Policy

Company Name: PHYSICAL STORE LTD
Company Registration No.: 14879273
Registered Address: 27 Old Gloucester Street, London, WC1N 3AX
Email: [email protected] | Helpline: +447782948750

At PHYSICAL STORE LTD, we are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, share, and safeguard your information when you use our website or services. By using our website, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of data when you interact with our website:

  • Personal Information: Name, email address, billing/delivery address, phone number, and payment details (processed securely via third-party gateways like Stripe).

  • Account Information: Username, password, and order history (if you create an account).

  • Technical Data: IP address, browser type, device information, and cookies (see Section 6).

  • Communication Data: Messages, feedback, or queries submitted via email, contact forms, or social media.

2. How We Use Your Information

Your data is used for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you (e.g., order updates, customer support).

  • To improve our website, products, and services.

  • To send marketing communications (only with your explicit consent).

  • To comply with legal obligations (e.g., fraud prevention).

Legal Basis for Processing:

  • Contractual Necessity: To fulfill orders and deliver products.

  • Your Consent: For marketing emails or non-essential cookies.

  • Legal Compliance: For fraud detection or record-keeping.

3. Sharing Your Information

We do not sell your data. We may share it with:

  • Payment Processors: Stripe (to securely process transactions).

  • Delivery Partners: Royal Mail, DHL (to fulfill orders).

  • IT/Service Providers: Website hosting, analytics tools (e.g., Google Analytics).

  • Legal Authorities: If required by law (e.g., court orders, fraud investigations).

All third parties are contractually obligated to protect your data and comply with UK GDPR.

4. Data Retention

We retain your data only as long as necessary:

  • Order Data: 6 years (to comply with UK legal requirements).

  • Marketing Data: Until you withdraw consent or unsubscribe.

  • Inactive Accounts: 2 years after last activity.

5. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data (subject to legal obligations).

  • Restrict or object to processing.

  • Data portability (receive your data in a structured format).

  • Withdraw consent (e.g., unsubscribe from marketing emails).

To exercise these rights, contact us at [email protected] or call +447782948750. We respond within 30 days.

6. Cookies

Our website uses cookies to:

  • Enable core functionality (e.g., shopping cart).

  • Analyze website traffic (e.g., Google Analytics).

  • Personalize content (with your consent).

Manage cookie preferences via your browser settings or our cookie consent banner.

7. Data Security

We protect your data using:

  • SSL encryption for all transactions.

  • Secure payment gateways (we never store your full card details).

  • Regular security audits and restricted access to sensitive data.

8. International Data Transfers

Your data is stored in the UK/EEA. If transferred outside this region, we ensure GDPR-level protections (e.g., Standard Contractual Clauses).

9. Children’s Privacy

Our website is not intended for users under 13, and we do not knowingly collect their personal data.

10. Updates to This Policy

We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.

11. Contact Us

For questions, requests, or complaints:

  • Email: [email protected]

  • Helpline: +447782948750 (Mon–Fri, 9 AM–5 PM GMT)

  • Postal Address: 27 Old Gloucester Street, London, WC1N 3AX

Thank you for trusting PHYSICAL STORE LTD.