Terms and Conditions
Company Name: PHYSICAL STORE LTD
Company Registration No.: 14879273
Registered Address: 27 Old Gloucester Street, London, WC1N 3AX
Email: [email protected] | Helpline: +447782948750
1. Acceptance of Terms
By using physicalstore.co.uk (the “Website”) or placing an order, you agree to these Terms and Conditions. If you disagree, do not use the Website.
2. Account Registration
You must be at least 18 years old to create an account.
Provide accurate, complete information. Notify us immediately of changes.
You are responsible for account security and all activities under your account.
3. Orders & Purchases
Product Availability: Items are subject to stock. We reserve the right to cancel orders for out-of-stock items.
Pricing: Prices are in GBP and inclusive of VAT (where applicable). Errors in pricing may result in order cancellation.
Payment: We accept Visa, Mastercard, American Express, and other payment methods via Stripe, our secure payment processor. Payment is processed securely; we do not store card details.
Order Confirmation: A contract is formed when we email your order confirmation.
4. Payment Processing with Stripe
Stripe Services: Payments are processed by Stripe, Inc. By using Stripe, you agree to their Terms of Service and Privacy Policy.
Payment Authorization: By providing payment details, you authorize us and Stripe to charge the total amount of your order.
Failed Payments: If payment fails, your order will not be processed. Contact your bank or Stripe for assistance.
Refunds: Refunds are processed via Stripe and will be credited to your original payment method.
5. Delivery
UK Delivery: Orders are typically dispatched within 2 working days and delivered in 3–7 working days.
Delivery Issues: Notify us within 14 days of delivery for lost/damaged items.
Risk & Ownership: Products become your responsibility once delivered.
6. Returns & Refunds
30-Day Returns Policy: Return unused, unopened items in original packaging within 30 days for a refund/exchange.
Faulty Items: Contact us immediately for replacements/refunds.
Refund Processing: Refunds are issued within 5–7 working days of receiving returns.
Full details in our Returns Policy.
7. Intellectual Property
All content (logos, text, images) on the Website is owned by PHYSICAL STORE LTD and protected by UK copyright laws.
Unauthorized use (e.g., copying, reselling) is prohibited.
8. Website Use
Prohibited Activities: Do not misuse the Website (e.g., hacking, spamming, data scraping).
Accuracy: Product descriptions/prices are subject to change. We are not liable for occasional errors.
9. Limitation of Liability
We are not liable for:
Indirect, consequential, or incidental damages.
Delays/cancellations due to events beyond our control (e.g., pandemics, strikes).
Liability is limited to the purchase price of the product(s).
10. Termination
We may suspend or terminate your account for violations of these Terms or fraudulent activity.
11. Governing Law
These Terms are governed by English law. Disputes will be resolved in UK courts.
12. Changes to Terms
We may update these Terms. Continued use of the Website after changes constitutes acceptance.
13. Contact Us
For questions or disputes:
Email: [email protected]
Phone: +447782948750 (Mon–Fri, 9 AM–5 PM GMT)
Postal Address: 27 Old Gloucester Street, London, WC1N 3AX
Include mandatory UK clauses:
Right to Cancel: Under the Consumer Contracts Regulations, customers have 14 days to cancel orders (align with your 30-day policy).
Cooling-Off Period: Mention this in your returns section.
Thank you for shopping with PHYSICAL STORE LTD.
