Return and Refund Policy

Company Name: PHYSICAL STORE LTD
Company Registration No.: 14879273
Registered Address: 27 Old Gloucester Street, London, WC1N 3AX
Email: [email protected] | Helpline: +447782948750

1. Returns Eligibility

  • 30-Day Returns Window: You may return most unused, unopened items in their original packaging within 30 days of delivery for a full refund or exchange.

  • Proof of Purchase: A valid order number or receipt is required.

  • Exceptions: The following items are non-returnable:

    • Perishable goods (e.g., food, flowers).

    • Customized/personalized products.

    • Items marked "final sale."

2. Faulty or Damaged Items

  • Warranty Coverage: Faulty or damaged items are covered under our warranty. Contact us within 14 days of delivery for a free replacement or full refund.

  • Proof Required: Photos/videos of the defect may be requested.

3. How to Return an Item

  1. Contact Us: Email [email protected] or call +447782948750 to request a Return Authorization (RA) number.

  2. Package the Item: Securely repackage the item with its original tags and packaging. Include the RA number inside the package.

  3. Ship the Item: Send it to our returns address (provided in your RA email). We recommend using a tracked delivery service.

4. Refund Process

  • Timeline: Refunds are processed within 5–7 business days after we receive your return.

  • Method: Refunds are issued to your original payment method via Stripe, our secure payment processor. Allow 3–5 business days for the refund to reflect in your account.

  • Non-Refundable Costs: Original shipping fees are not refunded unless the return is due to our error (e.g., wrong item shipped).

5. Exchanges

  • Exchanges are subject to product availability. Contact us to confirm stock before returning your item.

6. Return Shipping Costs

  • Customer Responsibility: You pay return shipping unless the item is faulty, damaged, or incorrect due to our error.

  • Free Returns Label: For eligible faulty/damaged items, we may provide a prepaid return label.

7. Right to Cancel (Cooling-Off Period)

Under UK Consumer Contracts Regulations, you have 14 days to cancel your order for any reason, even if the item is unused.

8. Non-Returnable Situations

We reserve the right to refuse returns if:

  • The item shows signs of use, damage, or is not in its original condition.

  • The return is requested after 30 days.

9. Contact Us

For returns-related questions or assistance:

  • Email: [email protected]

  • Phone: +447782948750 (Mon–Fri, 9 AM–5 PM GMT)

  • Postal Address: 27 Old Gloucester Street, London, WC1N 3AX

 

Thank you for shopping with PHYSICAL STORE LTD.